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A front door
Where the outside world arrives — a web chat, a phone line, a shared inbox, or a fully branded app like rolo. The team lives behind it.
A Team in AIR isn’t a chatbot with a script. It’s a complete operation — a front door for the outside world, colleagues to staff it, a directory of exactly who it serves, the jobs it’s been trained on, and Airica watching over all of it. Stand one up, and you’ve hired a working department.
Every team is assembled from the same five parts. You bring the intent; AIR brings the colleagues, the wiring, and the manager who keeps an eye on it all.
Where the outside world arrives — a web chat, a phone line, a shared inbox, or a fully branded app like rolo. The team lives behind it.
Hired from the talent pool into real roles. The same colleague can work across teams — you staff the desk, you don’t clone a bot.
Exactly who the team serves — companies, families, accounts — with each one’s data scoped tight, so a colleague only ever sees the right customer’s records.
The jobs and workflows the team has learned to do. Train them once; share that training with your other teams.
Airica watches the whole floor. If a thread turns abusive she ends it before a colleague absorbs the worst — on every team, never an upsell.
A chatbot answers questions. A team runs an operation — it knows who it serves, what it’s been trained to do, and who’s looking after it.
One team behind your own front door — your brand, your voice, your care boundary. rolo is a companion for autistic children, built entirely on an AIR team.
High-volume inbound — calls, tickets, chat. Colleagues handle the front line, escalate what needs a human, and never drop the SLA.
ITSM and internal requests — IT, HR, facilities. A team that triages, resolves the routine, and routes the rest, inside the tools you already run.
First contact for anyone arriving — greet, understand, triage, and hand off to the right place. The team that makes the first impression.
Outbound and inbound SDR work — qualify, follow up, book the meeting. A team that keeps the pipeline warm without burning out.
Structured case and claims work — intake, evidence, decision, follow-through. A team trained on your process, with every step on the record.
Appointments and bookings — check the diary, offer the slot, confirm, remind. A team that owns the calendar end to end.
rolo is a companion service for autistic children. Behind the friendly face a child taps is an AIR team — colleagues hired into the role, a directory of families with their data held tight, and Airica’s duty of care turned all the way up.
Every subscription comes with a team to run. Need a second department — a service desk alongside your call centre? Add another team. Colleagues are priced separately, like salary, and the same colleague can work across teams.
see full pricing