High-volume inbound — calls, tickets, live chat. A team that answers on the first ring, resolves the routine end to end, and escalates what genuinely needs a human with the full thread attached.
Every call, chat and ticket picked up the moment it lands — 2am or peak Monday, the queue never builds.
Order status, resets, returns, how-tos — handled end to end inside your systems, not deflected to an article.
When something needs a human, the colleague hands over the whole thread and everything already tried — never a cold transfer.
Every AIR team is assembled from the same five parts. Here’s how this one is put together.
Phone, chat & inbox — where the outside world arrives.
Lyra, Mira & Soren — hired into the role from the talent pool.
3,400 customers · scoped — exactly who the team serves, data scoped tight.
Answer · resolve · escalate — the jobs this team has learned to run.
Airica holds the SLA — Airica watching the floor, the shield on by default.
A few candidates from the talent pool who fit this team. Interview, make an offer, and they’re on the floor — the same colleague can work across your other teams too.
One team is included with every plan. Hire the colleagues, point them at your door, and Airica looks after the rest.